Brand Manager - Lead Talent & Customer Experience

Now Optics; Grand Forks (ND); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical & Dental benefits

Free eyeglasses (2 per year)

Life and disability coverage

Identity theft protection

Pet insurance

Employee discounts (Friends & Family)

Job summary

Stanton Optical, part of Now Optics, seeks a Brand Manager to lead talent acquisition and development in a fast-paced retail optical environment in the United States. You will partner with Clinical services, analyze performance reports, and uphold brand standards across labs and front-end operations.

You’ll drive recruiting, training, and employee growth while delivering exceptional customer experiences and supporting growth initiatives within a dynamic team.

Qualifications

• Associates degree or 2 years store management experience.
• ABO/NCLE certification preferred; must be willing to earn within first year.
• 3+ years leadership in a fast-paced retail environment.
• Ability to communicate effectively with a diverse group of people.
• Able to multitask and adapt to changing business needs in a team.
• Knowledge of talent acquisition, talent development and HR processes.

Responsibilities

• Lead store talent acquisition and talent development; including direct recruiting, partnership with Recruiting Department, training new team members and ongoing development plans for store associates.
• Building strong partnership with Clinical services.
• Analyze daily/weekly/monthly/quarterly reports to ensure staff achieve goals.
• Communicate effectively with Support Center and Human Resources.
• Execute simple customer repairs, edge stock lenses, and ensure timely delivery of eyeglasses.
• Ensure brand standards in the lab area and report equipment issues.
• Monitor delivery times to patients and maintain 100% on-time delivery.
• Other duties as assigned.

Skills

Store management

Leadership

Communication

MS Word

Google Docs

ABO/NCLE

Talent development

Education

Associates degree or 2 years store management experience

Tools

MS Word

Google Docs

Job description

Stanton Optical, part of Now Optics, seeks a Brand Manager to lead talent acquisition and development in a fast-paced retail optical environment in the United States. You will partner with Clinical services, analyze performance reports, and uphold brand standards across labs and front-end operations.

You’ll drive recruiting, training, and employee growth while delivering exceptional customer experiences and supporting growth initiatives within a dynamic team.