Brand Floor Manager & Stylist Team Leader

AllSaints; New York (NY); Vor Ort; USD 35.000 - 37.000; Vollzeit

Benefits dieser Stelle

Health & wellbeing benefits

401(k) enrollment

Personal clothing discount

Commuter & parking savings

Zusammenfassung

AllSaints is seeking a Floor Manager in New York to support the brand leader and store manager in directing stylists, delivering outstanding in-store and online service, and coaching the team for sales targets. You will drive brand experience on the shop floor, manage day-to-day operations, and partner with leadership to exceed KPIs.

You will oversee frontline customer enquiries via our service system, inspire product knowledge, and ensure the store portrays theAllSaints brand at its best.

Qualifikationen

• A passion for fashion and ability to be an ambassador for AllSaints.
• Strong leadership and ability to motivate stylists and team members.
• Excellent customer service skills across in-store and online channels.
• Comfort with using reporting tools to monitor KPIs and SLAs.
• Commitment to brand values and customer experience.

Aufgaben

• Lead and support the store team to deliver an exceptional brand experience.
• Oversee first-line customer queries across multiple channels (in-store, email, chat, calls).
• Collaborate with customer experience leaders to manage KPIs and metrics.
• Inspire customers and staff with product knowledge and brand storytelling.
• Ensure visual standards and best-selling products are displayed prominently.

Kenntnisse

Fashion knowledge

Leadership

Customer service

Digital reporting

Brand values

Jobbeschreibung

AllSaints is seeking a Floor Manager in New York to support the brand leader and store manager in directing stylists, delivering outstanding in-store and online service, and coaching the team for sales targets. You will drive brand experience on the shop floor, manage day-to-day operations, and partner with leadership to exceed KPIs.

You will oversee frontline customer enquiries via our service system, inspire product knowledge, and ensure the store portrays theAllSaints brand at its best.