Brand Experience Floor Manager — Lead Stylists & Store KPIs

ALLSAINTS Retail Limited; New York (NY); On-site; USD 33,000 - 34,000; Full time

Benefits offered by this job

Health & wellbeing benefits

Employee clothing discount

401(k) enrollment

Commuter & parking savings

Flexible spending accounts

Job summary

AllSaints is seeking a Floor Manager in New York to support the brand leader and store manager. You will lead the stylist team on the shop floor, drive sales, and respond to first line customer enquiries via the online system, ensuring an exceptional brand experience for customers on-site and online.

You will oversee KPIs with the customer experience team, inspire product knowledge, and maintain brand standards while coaching staff to meet targets and deliver outstanding service.

Qualifications

• Experience leading a retail team and delivering exceptional store service.
• Strong ability to drive KPIs and manage daily store operations.
• Proven coach and mentor for stylists and front-line staff.

Responsibilities

• Lead and motivate the stylist team to achieve sales targets.
• Oversee customer queries across emails, chats and calls via online system.
• Collaborate with customer experience leaders to manage KPIs and SLAs.
• Be an ambassador for the product, inspiring store and online customers.
• Display products effectively, maintaining brand guidelines and visibility.
• Manage day-to-day store operations and team deployment.
• Support management in exceeding targets and handling people matters.
• Create floor plans and rotas to set up daily success.

Skills

Leadership

Floor management

Customer service

Team coaching

KPI management

Store operations

Tools

Reporting tools

Job description

AllSaints is seeking a Floor Manager in New York to support the brand leader and store manager. You will lead the stylist team on the shop floor, drive sales, and respond to first line customer enquiries via the online system, ensuring an exceptional brand experience for customers on-site and online.

You will oversee KPIs with the customer experience team, inspire product knowledge, and maintain brand standards while coaching staff to meet targets and deliver outstanding service.