Brand Experience Supervisor - Lead & Delight Customers

Bath & Body Works, Inc; Greenville (SC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

40% merchandise discount

Free products

401k with company match and Associate

Employee Assistance Program (EAP)

Paid time off

Parental leave

Education reimbursement / Guild

Job summary

Bath & Body Works, Inc. seeks a Brand Experience Supervisor to partner with the Brand Experience Leader in developing associates and delivering exceptional consumer experiences.

You will lead store leadership, drive growth, and ensure execution of operational activities with a customer-first mindset. The role emphasizes coaching, product knowledge, and building strong connections with customers while managing peak and holiday shifts.

Qualifications

• Proven experience delivering sales, consumer experience, and operational results in a fast-paced environment.
• Prior experience in a supervisory role, preferably in a retail setting.
• Thrives in a consumer-first based retail environment.
• Ability to foster a consumer-focused selling culture.
• Effective communication skills, being open to feedback, and the ability to adapt quickly.
• Ability to provide in the moment coaching to associates.
• Ability to de-escalate store and consumer situations effectively.
• Ability to meet physical demands as described above.
• Must be available to work peak days and times, including varied shifts of evenings, weekends, and holidays.

Responsibilities

• Attract, hire, develop, inspire, and retain top talent.
• Act as leader on duty to address consumer experience, vendor relations, or maintenance issues.
• Support action plans to improve results and ensure effective execution of operations.
• Perform opening and closing routines including bank deposits, shipment receipt, and disseminate company directives.
• Set the direction and goals for the day/shift when associates arrive.
• Provide feedback and recommendations to leadership.
• Lead in-store consumer experiences through selling behaviors and product knowledge.
• Uncover needs, share product information, demo products, and make personalized recommendations.
• Train, coach, reward, and motivate associates to improve selling and consumer experience.
• Reinforce selling expectations, performance, results, and accountability.

Education

High school diploma

Job description

Bath & Body Works, Inc. seeks a Brand Experience Supervisor to partner with the Brand Experience Leader in developing associates and delivering exceptional consumer experiences.

You will lead store leadership, drive growth, and ensure execution of operational activities with a customer-first mindset. The role emphasizes coaching, product knowledge, and building strong connections with customers while managing peak and holiday shifts.