Brand Experience Supervisor: Lead Teams & Customer Moments

Bath & Body Works; Rochester (MI); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

40% merchandise discount

Free products

DailyPay earnings access

401(k) with company match

Tuition assistance

Job summary

Bath & Body Works in the United States is seeking a Brand Experience Supervisor to partner with the Brand Experience Leader. You will develop associates, deliver exceptional consumer experiences, and drive growth across the store.

The role blends leadership with hands-on coaching to elevate selling and service standards. Success comes from coaching teams, modeling our values, and building a consumer-first culture while managing daily operations, opening/closing, and ensuring safety and visual

Qualifications

• Proven experience delivering sales, consumer experience, and operational results in a fast-paced environment.
• Prior supervisory experience, preferably in retail.
• Thrives in a consumer-first based retail environment.
• Ability to foster a consumer-focused selling culture.
• Effective communication skills, being open to feedback, and the ability to adapt quickly.
• Ability to provide in the moment coaching to associates.
• Ability to de-escalate store and consumer situations effectively.
• Ability to meet physical demands as described above.
• Must be available to work peak days and times, including varied shifts of evenings, weekends, and holidays.

Responsibilities

• Attract, hire, develop, inspire, and retain top talent.
• Responsible for leadership tasks as delegated by the Brand Experience Leader including acting as a leader on duty, when scheduled, to address consumer experience, vendor relationship, or maintenance issues.
• Partner with the members of the brand experience leadership team to support action plans that improve results and ensure effective execution of operational activities.
• Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret/disseminate company directives.
• Set the direction and goals for the day/shift when associates arrive for work.
• Provide individual and team performance feedback and recommendations to leadership.
• Lead exceptional in-store consumer experiences through demonstrating and modeling selling behaviors rooted in Our Values and elevated product knowledge.
• Create genuine connections with consumers through uncovering needs, sharing product information, demoing products, and making personalized recommendations.
• Train, coach, reward, and motivate associates to improve selling and the consumer experience.
• Reinforce selling expectations, performance, results, and accountability with all associates.
• All store positions require constant physical activity, including standing, walking, reaching, and lifting. Associates are expected to climb ladders, lift, reach, bend, and kneel to obtain products for consumers and to maintain the visual appearance of the store. Associates should be able to lift 10 pounds consistently and up to 50 pounds.
• Consistently provide the most safe, clean, and engaging experience by adhering to all safety standards and expectations.
• Maintain our values, policies, and procedures.
• Leaders are responsible for working highest priority days and highest traffic days and times, including but not limited to evenings, weekends, and holidays. Leaders are also responsible for opening and closing shifts.

Skills

Sales experience

Consumer experience

Operational leadership

Communication skills

Coaching

De-escalation

Education

High school diploma or GED

Job description

Bath & Body Works in the United States is seeking a Brand Experience Supervisor to partner with the Brand Experience Leader. You will develop associates, deliver exceptional consumer experiences, and drive growth across the store.

The role blends leadership with hands-on coaching to elevate selling and service standards. Success comes from coaching teams, modeling our values, and building a consumer-first culture while managing daily operations, opening/closing, and ensuring safety and visual