Brand Experience Supervisor: Lead Store Teams & Inspire Customers

Bath & Body Works; Woodstock (GA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

40% merchandise discount

DailyPay

401k with company match

Employee Assistance Program (EAP)

Paid time off

Parental leave

Job summary

Bath & Body Works is seeking a Brand Experience Supervisor to partner with leadership and develop outstanding associates while delivering exceptional consumer experiences across the store. You will lead a team, manage opening/closing routines, and drive sales with strong product knowledge and responsive service.

The role requires supervising skills, a customer-first mindset, and the ability to coach and de-escalate in fast-paced environments.

Qualifications

• Proven experience delivering sales, consumer experience, and operational results in a fast-paced environment.
• Prior supervisory experience in a retail setting.
• Thrives in a consumer-first retail environment.
• Ability to foster a consumer-focused selling culture.
• Effective communication skills and adaptability.
• Ability to provide in-the-moment coaching to associates.
• Ability to de-escalate store and consumer situations effectively.
• Must meet physical demands and be available for peak shifts (evenings, weekends, holidays).

Responsibilities

• Attract, hire, develop, inspire, and retain top talent.
• Act as leader on duty to address consumer experience, vendor relationships, or maintenance issues.
• Support action plans to improve results and ensure effective operational execution.
• Perform opening and closing routines including deposits, shipments, and directives.
• Set direction for the day/shift when associates arrive.
• Provide feedback and recommendations to leadership.
• Lead in-store experiences with selling behaviors and product knowledge.
• Train, coach, and motivate associates to improve selling and consumer experience.
• Reinforce selling expectations, results, and accountability.

Skills

Sales leadership

Customer experience

Retail operations

People management

Communication

Coaching

De-escalation

Flexibility

Education

High school diploma or GED

Job description

Bath & Body Works is seeking a Brand Experience Supervisor to partner with leadership and develop outstanding associates while delivering exceptional consumer experiences across the store. You will lead a team, manage opening/closing routines, and drive sales with strong product knowledge and responsive service.

The role requires supervising skills, a customer-first mindset, and the ability to coach and de-escalate in fast-paced environments.