Brand Experience Supervisor | Lead Retail & Growth

Bath & Body Works, Inc; Raleigh (NC); On-site; USD 42,000 - 63,000; Full time

Benefits offered by this job

40% discount on merchandise

401k with company match

DailyPay

Tuition reimbursement

Job summary

Bath & Body Works, Inc. is seeking a Brand Experience Supervisor to partner with the Brand Experience Leader and develop outstanding associates, deliver exceptional consumer experiences, and drive growth across Bath & Body Works. Store leaders are frontline to align with our values and elevate product knowledge.

You will lead in-store selling, coach teams, and ensure safe, engaging experiences for customers across peak days and holidays.

Qualifications

• Proven experience delivering sales, consumer experience, and operational results.
• Prior experience in a supervisory role, preferably in a retail setting.
• Thrives in a consumer-first based retail environment.
• Ability to foster a consumer-focused selling culture.
• Effective communication skills and adaptability.
• Ability to provide in-the-moment coaching to associates.
• Ability to de-escalate store and consumer situations.
• Able to meet physical demands as described.
• Must be available for evenings, weekends and holidays.

Responsibilities

• Attract, hire, develop, inspire, and retain top talent.
• Act as leader on duty to address consumer experience and operations issues.
• Partner with leadership to support action plans that improve results and ensure effective execution of operational activities.
• Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret/disseminate company directives.
• Set the direction and goals for the day/shift when associates arrive for work.
• Provide individual and team performance feedback and recommendations to leadership.
• Lead exceptional in-store consumer experiences through selling behaviors rooted in Our Values and elevated product knowledge.
• Create genuine connections with consumers through uncovering needs, sharing product information, demoing products, and making personalized recommendations.
• Train, coach, reward, and motivate associates to improve selling and the consumer experience.
• Reinforce selling expectations, performance, results, and accountability with all associates.
• All store positions require physical activity and ability to lift up to 50 pounds.

Skills

Sales experience

Supervisory experience

Retail experience

Consumer focus

Communication skills

Coaching others

Education

High school diploma / GED

Job description

Bath & Body Works, Inc. is seeking a Brand Experience Supervisor to partner with the Brand Experience Leader and develop outstanding associates, deliver exceptional consumer experiences, and drive growth across Bath & Body Works. Store leaders are frontline to align with our values and elevate product knowledge.

You will lead in-store selling, coach teams, and ensure safe, engaging experiences for customers across peak days and holidays.