Brand Experience Specialist – Product Guide III

Rivian Automotive; Fishers (IN); On-site; USD 4,735,000 - 64,758,000; Full time

Benefits offered by this job

Health benefits

Paid vacation and sick leave

401(k) retirement plan

Employee discounts

Job summary

Rivian in Fishers, IN seeks a Product Guide III to lead customer interactions, demonstrations, and deliveries, delivering memorable experiences that build loyalty. You will use POS/CRM tools, stay updated on Rivian products, and drive community engagement with enthusiasm.

The role emphasizes premium brand presentation and cross-functional collaboration. Candidates should have 2+ years in customer service or related fields, be able to work evenings/weekends, and hold a high school diploma.

Qualifications

• 2+ years of experience in customer service, automotive, field marketing, sales, education, or hospitality preferred.
• Must be 18+, 21+ to operate Rivian vehicles.
• High School Diploma or equivalent required.
• Flexibility to work nights, weekends, holidays; travel as needed.

Responsibilities

• Welcome, engage, and educate customers to create a positive experience.
• Achieve KPIs: leads, capture rate, lead-to-drive rate, and customer experience metrics.
• Demonstrate brand/product knowledge; perform demonstrations and deliveries.
• Support events, space upkeep, and maintain premium presentation standards.

Skills

Customer service

POS

CRM

Google Workspace

Education

High school diploma

Tools

POS system

CRM software

Google Workspace

Job description

Rivian in Fishers, IN seeks a Product Guide III to lead customer interactions, demonstrations, and deliveries, delivering memorable experiences that build loyalty. You will use POS/CRM tools, stay updated on Rivian products, and drive community engagement with enthusiasm.

The role emphasizes premium brand presentation and cross-functional collaboration. Candidates should have 2+ years in customer service or related fields, be able to work evenings/weekends, and hold a high school diploma.