Brand Experience Guide III (Part-Time)

Watershed; Dedham (MA); On-site; USD 33,000 - 37,000; Part time

Job summary

Rivian is seeking a Product Guide (Part-time) III at Rivian in Dedham, MA to be the face of the brand, cultivating strong connections with our community through memorable, engaging experiences from first contact to vehicle delivery.

You will welcome and educate customers, achieve KPIs, demonstrate product expertise, and leverage POS and CRM tools while working a flexible schedule. A HS diploma and 2+ years in customer service or related fields are preferred.

Qualifications

• 2+ years’ experience in customer service, automotive, clean energy solutions, field marketing, sales, education, or hospitality environment preferred.
• High School Diploma, GED, or other recognized high school equivalency credential required.
• Ability to work a flexible schedule to support customers on nights, weekends and/or holidays; ability and willingness to travel based on business needs to support other market launches and operations.
• Experience using POS and CRM software preferred.
• Working knowledge of Google Workspace with the ability to learn new tools quickly.

Responsibilities

• Welcome, engage, and educate customers, providing a positive and inclusive experience for everyone who visits; ensuring their needs are met, and their expectations are exceeded.
• Responsible for achieving key performance indicators such as leads captured, lead capture rate, lead‑to‑drive rate, sales orders influenced, and customer experience (NPS & survey results).
• Engage with Rivian customers and identify the unique needs to create an individualized experience including demonstration drives and customer deliveries.
• Demonstrate a commitment to achieving commercial business objectives and supporting brand initiatives, including demand generation, lead generation, product deep‑dives, gear demos, trip planning, food and beverage offerings, and community events.
• Possess a high level of brand and product expertise, staying up to date on all required training and courses.
• Maintain a strong knowledge of all tools, including POS (Point of Sale) and CRM (Customer Relationship Management) and actively leverage these platforms to generate leads and enhance customer experience.
• Perform day to day operational duties, including event production and support, BOH upkeep, food & beverage support, general space upkeep, cleaning duties, and building or maintaining visual displays as necessary.
• Relentlessly uphold retail, hospitality, and vehicle presentation standards, ensuring our locations always look and feel premium.
• Take on additional projects, duties and assignments as required and/or by request from leadership.

Skills

Customer service experience

CRM software knowledge

POS system familiarity

Google Workspace

Driver's license

Education

High School Diploma, GED, or equivalent

Tools

POS

CRM

Google Workspace

Job description

Rivian is seeking a Product Guide (Part-time) III at Rivian in Dedham, MA to be the face of the brand, cultivating strong connections with our community through memorable, engaging experiences from first contact to vehicle delivery.

You will welcome and educate customers, achieve KPIs, demonstrate product expertise, and leverage POS and CRM tools while working a flexible schedule. A HS diploma and 2+ years in customer service or related fields are preferred.