Product Guide: Customer Experience Specialist

Rivian; New York (NY); On-site; USD 35,032 - 38,944; Full time

Benefits offered by this job

Employee benefits package

401(k) Plan

Employee Stock Purchase Program

Paid time off

Job summary

Rivian is seeking a Product Guide III in New York, NY. This role is about creating memorable customer experiences and engaging with the community to promote Rivian’s mission.

The ideal candidate will have a strong background in customer service, a flexible schedule, and a passion for exceeding customer expectations. Responsibilities include educating customers, achieving performance indicators, and maintaining high presentation standards.

Qualifications

• 2+ years’ experience in customer service, automotive, clean energy, or hospitality preferred.
• Must be at least 18 years of age; 21+ to operate Rivian vehicles.
• Ability to work a flexible schedule, including nights and weekends.

Responsibilities

• Welcome, engage, and educate customers.
• Achieve key performance indicators related to customer engagement.
• Provide individualized customer experiences including demos.

Skills

Customer service

Sales

Hospitality

Education

High School Diploma or GED

Tools

POS software

CRM software

Google Workspace

Job description

Rivian is seeking a Product Guide III in New York, NY. This role is about creating memorable customer experiences and engaging with the community to promote Rivian’s mission.

The ideal candidate will have a strong background in customer service, a flexible schedule, and a passion for exceeding customer expectations. Responsibilities include educating customers, achieving performance indicators, and maintaining high presentation standards.