EV Brand Experience Guide III

Rivian

Denver (CO)

On-site

USD 30,000 - 33,000

Full time

2 days ago

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Benefits offered by this job

Paid vacation

Health insurance

401(k) plan

Employee stock purchase

Job summary

Rivian is seeking a Product Guide III to act as the face of the brand, delivering memorable experiences from first engagement to vehicle delivery. You will build strong connections with our community by providing intuitive interactions and elevating the customer experience.

You will use POS and CRM tools to generate leads, support brand initiatives, and maintain high standards of presentation across Rivian locations.

Qualifications

2+ years in customer service, automotive, field marketing, sales, education or hospitality preferred.
Must be 18+ (21+ to operate Rivian vehicles).
Flexibility to work nights, weekends or holidays; travel may be required.

Responsibilities

Welcome, engage, and educate customers with a positive, inclusive experience.
Achieve KPIs: leads captured, lead capture rate, lead-to-drive rate, sales orders influenced, and NPS/survey results.
Engage with customers for demos and deliveries, creating individualized experiences.
Support brand initiatives including demand and lead generation, product deep-dives, gear demos, trips, food & beverage, and events.
Maintain brand/product expertise and up-to-date training; leverage POS and CRM tools to generate leads.
Handle day-to-day operations: event support, space upkeep, food/beverage help, displays, and cleaning.
Uphold premium retail, hospitality and vehicle presentation standards; take on additional projects as needed.