Brand Experience & Sales Advocate

Macy's; Fountain Hills (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Job summary

Macy's is seeking an Ambassador to connect with customers, share vendor knowledge, and upsell with enthusiasm. You will drive sales by developing repeat clientele and acting as the brand expert for nominated vendors and areas.

The role emphasizes customer experience, teamwork with stylists and store leadership, and participation in local vendor events. Full-time schedule averages 30+ hours weekly; benefits include health coverage, 401(k) match, paid time off, and holidays.

Qualifications

• Minimum 1 year previous selling or retail experience required.
• Comfortable with computers, mobile devices, and radio frequency equipment.

Responsibilities

• Provide an exceptional customer experience by ensuring the customer is always the priority
• Greet customers, make product recommendations, and upsell
• Serve as a liaison between designated vendors and the personal stylists and the store leadership team
• Ensure sales floor is neat, clean, and properly signed for sales and markdowns
• Create and implement best practices to drive sales, turn, and gross margin above company average
• Build brand-specific clientele to support local marketing
• Execute vendor and non-vendor events to increase sales
• Actively plan, organize, and lead customer facing vendor sponsored events with partnership of vendor community, ensuring sales and participation goals are met
• Be proficient in Macy's point of sale systems and company devices to wrap up sales in a warm celebratory fashion
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities

Skills

Retail experience

Customer service

Communication skills

Team collaboration

Job description

Macy's is seeking an Ambassador to connect with customers, share vendor knowledge, and upsell with enthusiasm. You will drive sales by developing repeat clientele and acting as the brand expert for nominated vendors and areas.

The role emphasizes customer experience, teamwork with stylists and store leadership, and participation in local vendor events. Full-time schedule averages 30+ hours weekly; benefits include health coverage, 401(k) match, paid time off, and holidays.