Brand Experience & Sales Ambassador

Macy's; New York (NY); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Job summary

Macy's is looking for an Ambassador to connect with customers, share vendor product knowledge, and upsell across brands. You will cultivate repeat clientele and act as the expert for the vendor/brand area you represent while informing leadership and vendor partners of customer needs and shopping patterns.

Full-time schedules are common, with hours varying by business needs. This role emphasizes dynamic merchandising and strong customer engagement across the store.

Qualifications

• Minimum 1 year selling or retail experience.
• Strong customer service and communication skills.
• Ability to upsell and build relationships.

Responsibilities

• Provide an exceptional customer experience by ensuring the customer is always the priority.
• Greet customers, make product recommendations, and upsell.
• Serve as a liaison between vendors, personal stylists, and store leadership.
• Ensure sales floor is neat, signposted for sales and markdowns.
• Create and implement best practices to drive sales, turn, and gross margin.
• Build brand-specific clientele to support local marketing.
• Execute vendor events to increase sales and participation goals.
• Lead customer-facing vendor events with vendor partnerships, achieving targets.
• Be proficient in Macy's POS systems to wrap up sales warmly.
• Foster an inclusive environment strengthening relationships with colleagues and communities.

Skills

Customer service

Upselling

Retail experience

Communication

Job description

Macy's is looking for an Ambassador to connect with customers, share vendor product knowledge, and upsell across brands. You will cultivate repeat clientele and act as the expert for the vendor/brand area you represent while informing leadership and vendor partners of customer needs and shopping patterns.

Full-time schedules are common, with hours varying by business needs. This role emphasizes dynamic merchandising and strong customer engagement across the store.