Brand Experience & Sales Ambassador

Macy's; Pasadena (CA); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Job summary

Macy's is seeking an Ambassador to drive sales by connecting with customers and sharing vendor product knowledge. You will upsell, build lasting client relationships, and collaborate with stylists and leadership to implement merchandising initiatives across designated areas.

Full-time role with 30+ hours per week, benefits include health coverage, 401(k) match, paid time off, and holidays. Eligible for incentives and access to company resources and events to support career growth.

Qualifications

• Minimum 1 year previous selling or retail experience.

Responsibilities

• Provide an exceptional customer experience by ensuring the customer is always the priority.
• Greet customers, make product recommendations, and upsell
• Serve as a liaison between designated vendors and the personal stylists and the store leadership team
• Ensure sales floor is neat, clean, and properly signed for sales and markdowns
• Create and implement best practices to drive sales, turn, and gross margin above company average
• Build brand-specific clientele to support local marketing
• Execute vendor and non-vendor events to increase sales
• Lead customer facing vendor sponsored events with partnership of vendor community
• Be proficient in Macy's point of sale systems and company devices to wrap up sales in a warm celebratory fashion
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities

Skills

Customer service

Sales focus

Upselling

Communication

Tools

POS systems

Job description

Macy's is seeking an Ambassador to drive sales by connecting with customers and sharing vendor product knowledge. You will upsell, build lasting client relationships, and collaborate with stylists and leadership to implement merchandising initiatives across designated areas.

Full-time role with 30+ hours per week, benefits include health coverage, 401(k) match, paid time off, and holidays. Eligible for incentives and access to company resources and events to support career growth.