Brand Experience Leader - Store Operations & Coaching

Bath & Body Works, Inc; Puyallup (WA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

40% merchandise discount and free 제품

DailyPay

Tuition-free education with Guild

Health, dental, vision & life for full

Paid time off and family benefits

Job summary

Bath & Body Works is seeking a Brand Experience Key Holder to help drive store sales through effective execution of daily tasks and customer-focused leadership.

You will lead by example on the shop floor, coach associates, and ensure product knowledge and company policies guide every customer interaction. The role requires physical activity and availability on peak days, including evenings, weekends, and holidays.

Qualifications

• Customer-first retail mindset with strong selling skills.
• Ability to coach and provide feedback in real time.
• Strong communication and relationship-building with customers.

Responsibilities

• Act as Leader on Duty when scheduled to address customer experience and store issues.
• Provide performance feedback to team and support leadership decisions.
• Deliver in-store experiences through product knowledge and selling behaviors.

Skills

Customer service

Sales experience

Communication skills

Coaching others

De-escalation

Physical stamina

Education

High school diploma or GED

Relevant work experience

Job description

Bath & Body Works is seeking a Brand Experience Key Holder to help drive store sales through effective execution of daily tasks and customer-focused leadership.

You will lead by example on the shop floor, coach associates, and ensure product knowledge and company policies guide every customer interaction. The role requires physical activity and availability on peak days, including evenings, weekends, and holidays.