Brand Experience Lead — Drive Customer Moments & Sales

Bath & Body Works, Inc; DeKalb (IL); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

DailyPay access

Guild tuition assistance

BBW 40% discount

Bonus incentives

Health, dental, vision, and life보험

Paid time off & parental leave

Job summary

Bath & Body Works, Inc. is looking for a Brand Experience Key Holder to support store leadership and execute daily sales strategies.

You will act as a leader on duty, guide associates, and ensure outstanding customer experiences through product knowledge and personalized recommendations. The role requires strong communication, coaching ability, and flexibility to work peak days, holidays, and varied shifts.

Qualifications

• Demonstrated leadership in a retail setting.
• Ability to drive sales through exceptional customer experiences.
• Strong communication and coaching skills for team development.

Responsibilities

• Lead duties as assigned by Brand Experience Leader, including acting as duty leader.
• Provide performance feedback and guidance to store leadership.
• Deliver in-store consumer experiences through product knowledge and selling behaviors.

Skills

Leadership

Consumer focus

Sales results

Communication

Coaching

De-escalation

Physical stamina

Flexible scheduling

Education

High school diploma / GED or relevant work experience

Job description

Bath & Body Works, Inc. is looking for a Brand Experience Key Holder to support store leadership and execute daily sales strategies.

You will act as a leader on duty, guide associates, and ensure outstanding customer experiences through product knowledge and personalized recommendations. The role requires strong communication, coaching ability, and flexibility to work peak days, holidays, and varied shifts.