Brand Experience Leader: Retail Store Coach

Bath & Body Works, Inc; Carrollton (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

40% merchandise discount

Free products

Career development opportunities

401k with company match

Employee Assistance Program (EAP)

Paid time off and parental leave

Tuition reimbursement or Guild courses

Job summary

Bath & Body Works, Inc. is seeking an Assistant Brand Experience Leader to partner with the Brand Experience Leader in developing outstanding associates and delivering exceptional consumer experiences.

You’ll help grow the business by coaching teams, executing visual merchandising, and maintaining high standards of guest service. You will lead a retail team across responsibilities from recruitment and performance management to ensuring payroll targets and peak-day readiness, all while upholding

Qualifications

• Proven experience delivering sales, consumer experience, and operational results in a fast-paced environment.
• Prior experience in a leadership role, preferably in a retail setting.
• Thrives in a consumer-first based retail environment.
• Ability to foster a consumer-focused selling culture.
• Effective communication skills, being open to feedback, and the ability to adapt quickly.
• Ability to provide in the moment coaching to associates.
• Ability to de-escalate store and consumer situations effectively.
• Must be available to work peak days and times, including varied shifts of evenings, weekends, and holidays.

Responsibilities

• Attract, hire, develop, inspire, and retain top talent.
• Set and reinforce clear and concise performance expectations, results goals, and accountability with all associates.
• Act as a leader on duty when scheduled to address consumer experience, vendor relationships, or maintenance issues.
• Partner with the brand experience leadership team to support action plans that improve results and ensure effective execution of operational activities.
• Implement and sustain floorset direction to optimize the business and bring the product story to life.
• Perform opening and closing routines including bank deposits, shipment receipt, and disseminate company directives.
• Set the direction and goals for the day/shift when associates arrive for work.
• Provide individual and team performance feedback and recommendations to leaders.
• Meet payroll targets by ensuring appropriate sales floor coverage and a selling focus.
• Lead exceptional in-store consumer experiences through selling behaviors rooted in Our Values and elevated product knowledge.
• Create genuine connections with consumers through uncovering needs, sharing product information, demos, and personalized recommendations.
• Train, coach, reward, and motivate associates to improve selling and the consumer experience.
• Reinforce selling expectations, performance, results, and accountability with all associates.

Skills

Leadership

Consumer experience

Operational results

Communication

Coaching

De-escalation

Availability

Education

High school diploma, GED certificate, or Relevant Work Experience

Job description

Bath & Body Works, Inc. is seeking an Assistant Brand Experience Leader to partner with the Brand Experience Leader in developing outstanding associates and delivering exceptional consumer experiences.

You’ll help grow the business by coaching teams, executing visual merchandising, and maintaining high standards of guest service. You will lead a retail team across responsibilities from recruitment and performance management to ensuring payroll targets and peak-day readiness, all while upholding