Brand Experience Leader — Retail Coaching & Growth

Bath & Body Works, Inc; Athens (TN); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

40% discount

Free product

Career development opportunities

Job summary

Bath & Body Works, Inc. is seeking a Brand Experience Supervisor to partner with the Brand Experience Leader to develop outstanding associates and deliver exceptional, consistent consumer experiences that drive growth across Bath & Body Works. Store leaders are retail-focused ambassadors who connect with customers daily.

You will lead and coach a team, manage opening/closing duties, and ensure safety and policy adherence while delivering high-quality guest service in a fast-paced environment.

Qualifications

• Proven experience delivering sales, consumer experience, and operational results in a fast-paced environment.
• Prior experience in a supervisory role, preferably in a retail setting.
• Thrives in a consumer-first based retail environment.
• Ability to foster a consumer-focused selling culture.
• Effective communication skills, being open to feedback, and the ability to adapt quickly.
• Ability to provide in the moment coaching to associates.
• Ability to de-escalate store and consumer situations effectively.
• Must be available to work peak days and times, including varied shifts of evenings, weekends, and holidays.

Responsibilities

• Attract, hire, develop, inspire, and retain top talent.
• Act as leader on duty when scheduled to address consumer experience, vendor relationships, or maintenance issues.
• Partner with leadership team to support action plans that improve results and execute operational activities.
• Perform opening and closing routines including bank deposits, shipments, and disseminating directives.
• Set direction and goals for the day/shift for the team.
• Provide individual and team performance feedback to leadership.
• Lead in-store consumer experiences through selling behaviors and product knowledge.
• Create connections with consumers through uncovering needs and personalized recommendations.
• Train, coach, reward, and motivate associates to improve selling and consumer experience.
• Reinforce selling expectations, performance, results, and accountability.

Skills

Sales leadership

Customer experience

Retail supervision

Communication

Coaching

De-escalation

Physical stamina

Education

High school diploma / GED or relevant work experience

Tools

Job description

Bath & Body Works, Inc. is seeking a Brand Experience Supervisor to partner with the Brand Experience Leader to develop outstanding associates and deliver exceptional, consistent consumer experiences that drive growth across Bath & Body Works. Store leaders are retail-focused ambassadors who connect with customers daily.

You will lead and coach a team, manage opening/closing duties, and ensure safety and policy adherence while delivering high-quality guest service in a fast-paced environment.