Brand Experience Leader — Retail Key Holder

Bath & Body Works, Inc; Novi (MI); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

40% merchandise discount

Free product

DailyPay wages access

Guild tuition-free education program

Health, dental, vision and life ins. (

Paid time off & family benefits

Job summary

Bath & Body Works, Inc. seeks a Brand Experience Key Holder to help deliver sales plans through effective store and operational execution. Store leaders here are brand ambassadors, focused on consumer connections and performance.

You will support selling excellence and lead by example in product knowledge and service. You will influence customer experiences, guide teams, and participate in opening/closing routines while upholding safety standards and company policies.

Qualifications

• Experience in a consumer-first retail environment.
• Ability to coach associates in the moment.
• Strong communication and feedback skills.
• Ability to work peak days and varied shifts.
• Able to meet physical demands as described.

Responsibilities

• Act as Brand Experience Leader on duty and address consumer issues.
• Provide performance feedback to leadership.
• Lead in-store experiences with selling behaviors and product knowledge.
• Display knowledge of product policies and store strategies.
• Set daily direction for the shift and manage cash deposits and shipments.
• Create connections with consumers and make personalized recommendations.
• Drive rewards program enrollment and engagement.
• Assist with floorset execution and visual presentation.

Skills

Consumer-focused selling

Communication skills

Coaching others

De-escalation

Availability for peak shifts

Physical stamina

Education

High school diploma / GED

Job description

Bath & Body Works, Inc. seeks a Brand Experience Key Holder to help deliver sales plans through effective store and operational execution. Store leaders here are brand ambassadors, focused on consumer connections and performance.

You will support selling excellence and lead by example in product knowledge and service. You will influence customer experiences, guide teams, and participate in opening/closing routines while upholding safety standards and company policies.