Brand Experience Leader In-Store Key Holder

Bath & Body Works, Inc; Dover (DE); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

DailyPay on-demand wages

Guild tuition-free education program

40% merchandise discount

Health, dental, vision and life ins. (

Paid time off & family benefits

Job summary

Bath & Body Works, Inc. seeks a Brand Experience Key Holder to support delivering the sales plan through store and operations execution. Store leaders drive consumer experiences, leadership on duty, and brand ambassador duties as part of the field leadership team.

You will lead teams, demonstrate strong product knowledge, and ensure adherence to company policies while serving customers across peak hours and high-traffic days. This role emphasizes customer engagement and operational excellence.

Qualifications

• High school diploma, GED certificate, or Relevant Work Experience.
• Consumer-focused selling culture experience.
• Ability to meet physical demands and varied shifts including evenings, weekends, and holidays.

Responsibilities

• Lead on-duty responsibilities and address consumer experience or maintenance issues.
• Provide feedback and recommendations to leadership.
• Deliver exceptional in-store consumer experiences through selling behaviors and product knowledge.
• Demonstrate knowledge of products, policies, and store strategies.
• Set daily direction and goals for the team.
• Handle opening/closing routines, deposits, shipments, and directives.
• Create connections with consumers through needs discovery and personalized recommendations.
• Support with enrollment in rewards programs and engagement at POS.
• Assist with floorset execution, visual presentation, and marketing placement.
• Maintain safety, cleanliness, and adherence to policies.
• Open and close shifts during high-traffic times.

Skills

Retail leadership

Customer service

Sales-driven

Communication

Education

High school diploma / GED

Job description

Bath & Body Works, Inc. seeks a Brand Experience Key Holder to support delivering the sales plan through store and operations execution. Store leaders drive consumer experiences, leadership on duty, and brand ambassador duties as part of the field leadership team.

You will lead teams, demonstrate strong product knowledge, and ensure adherence to company policies while serving customers across peak hours and high-traffic days. This role emphasizes customer engagement and operational excellence.