Brand Experience Lead & Key Holder (Retail)

Bath & Body Works, Inc; Clinton (NC); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

DailyPay

40% merchandise discount

BBW Scholarship Fund

Tuition-free education with Guild

Health insurance for full-time

Paid maternity & parental leave

Job summary

Bath & Body Works, Inc. is seeking a Brand Experience Key Holder to support achieving sales plans through effective execution of store and operational tasks.

Our store leaders are the front line of our field leadership team: retail and consumer-savvy ambassadors who thrive on connecting with customers and upholding Our Values, product knowledge and visual standards. This role requires flexible hours and weekend/holiday availability.

Qualifications

• High school diploma, GED or relevant work experience.
• Strong communication and customer-service skills.
• Ability to lead and coach a team in-store.

Responsibilities

• Lead on-duty as assigned by Brand Experience Leader to address consumer experience, vendor relationships, or maintenance issues.
• Provide individual and team performance feedback to leadership.
• Model selling behaviors and product knowledge to deliver in-store consumer experiences.
• Demonstrate knowledge of products, policies, and store strategies.
• Set daily direction and goals as shifts begin for staff.
• Execute opening/closing routines including banking, receiving shipments, and relaying directives.

Skills

Consumer-first retail

Leadership on duty

In-store selling

Effective communication

Coaching others

De-escalation

Education

High school diploma or GED

Job description

Bath & Body Works, Inc. is seeking a Brand Experience Key Holder to support achieving sales plans through effective execution of store and operational tasks.

Our store leaders are the front line of our field leadership team: retail and consumer-savvy ambassadors who thrive on connecting with customers and upholding Our Values, product knowledge and visual standards. This role requires flexible hours and weekend/holiday availability.