Brand Experience Lead | Retail Key Holder

Bath & Body Works, Inc; San Antonio (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

DailyPay

Guild tuition-free education

40% merchandise discount

Health, dental, vision, life insurance

Paid time off & family benefits

Job summary

Bath & Body Works, Inc. is seeking a Brand Experience Key Holder to help drive store sales through strong leadership and exceptional customer service.

You will act as a leader on duty, model our values, and deliver engaging experiences that connect customers with the right products. You'll set daily goals, supervise opening and closing routines, and coach team members to provide personalized recommendations.

Qualifications

• High school diploma, GED certificate, or Relevant Work Experience.

Responsibilities

• Act as leader on duty when scheduled to address consumer experience, vendor relations, or maintenance issues.
• Provide individual and team performance feedback to leadership.
• Lead exceptional in-store consumer experiences through selling behaviors and product knowledge.
• Set the direction and goals for the day/shift when associates arrive for work.
• Perform opening and closing routines including bank deposits, shipments, and disseminate directives.
• Create genuine connections with consumers through uncovering needs and personalized recommendations.
• Drive rewards program enrollment and engagement at sales floor and checkout.
• Assist with floorset execution, visual presentation, and marketing placement.
• Maintain safety and store policies and procedures.

Skills

Leadership

Customer service

Sales skills

Communication

De-escalation

Physical stamina

Education

High school diploma / GED

Job description

Bath & Body Works, Inc. is seeking a Brand Experience Key Holder to help drive store sales through strong leadership and exceptional customer service.

You will act as a leader on duty, model our values, and deliver engaging experiences that connect customers with the right products. You'll set daily goals, supervise opening and closing routines, and coach team members to provide personalized recommendations.