Brand Experience Lead - Store & Customer Experience

Bath & Body Works, Inc; Atlanta (GA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

On-demand wages with DailyPay

40% merchandise discount

Tuition-free education via Guild

Health, dental, vision and life insur.

Bonus incentive programs

Paid time off and family benefits

Job summary

Bath & Body Works, Inc. is seeking a Brand Experience Key Holder to support delivering sales plans through effective execution of store tasks. As a frontline leader, you’ll motivate teams, demonstrate selling behaviors, and build genuine connections with customers.

You will role-model product knowledge, uphold company policies, and drive daily goals. This position requires flexibility for peak times, with emphasis on safe, engaging store operations.

Qualifications

• Retail experience in consumer-focused environments.
• Ability to coach associates and de-escalate situations.
• Strong communication and teamwork.
• Williness to work evenings, weekends, and holidays.

Responsibilities

• Act as leader on duty to address customer experience and store issues.
• Provide feedback to leadership.
• Lead in-store experiences with product knowledge.
• Display product knowledge and store policies.
• Set daily direction for the team.
• Perform opening/closing routines and duties.
• Create connections and recommend products.
• Drive rewards program enrollment.
• Assist with floorset, visuals, and marketing placements.
• Meet physical demands and lift up to 50 lbs.
• Adhere to safety standards.
• Open/close shifts on high-traffic days.

Skills

Retail leadership

Consumer-focused selling

Sales delegation

Effective communication

Coaching and mentoring

Flexibility for peak times

Education

High school diploma or GED

Job description

Bath & Body Works, Inc. is seeking a Brand Experience Key Holder to support delivering sales plans through effective execution of store tasks. As a frontline leader, you’ll motivate teams, demonstrate selling behaviors, and build genuine connections with customers.

You will role-model product knowledge, uphold company policies, and drive daily goals. This position requires flexibility for peak times, with emphasis on safe, engaging store operations.