Brand Experience Lead — Store Sales & Service

URBN Urban Outfitters, Inc.; Nashville (TN); Hybrid; USD 17,000 - 24,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid time off (PTO)

Employee discounts

Retirement savings

Job summary

URBN Urban Outfitters, Inc. in Nashville seeks a Key Holder to support store management in daily operations and to drive sales through genuine customer connections. You will help maintain brand standards and deliver a fun, energetic environment.

Responsibilities include leading by example in customer interactions, supporting omni-channel services, and assisting with opening/closing procedures while enabling a collaborative team culture.

Qualifications

• Retail or customer service experience preferred.
• Strong communication and interpersonal skills.
• Ability to adapt to fast-paced store environment.
• Excellent teamwork and reliability.

Responsibilities

• Assist store management in daily operations and brand standards.
• Support omni-channel orders and curbside/pickup experiences.
• Provide exceptional customer service to drive sales and satisfaction.
• Lead by example in delivering energetic, service-focused environment.
• Help train new hires and communicate store goals and metrics.

Skills

Leadership

Team player

Flexible hours

Customer service

Willing to learn

Job description

URBN Urban Outfitters, Inc. in Nashville seeks a Key Holder to support store management in daily operations and to drive sales through genuine customer connections. You will help maintain brand standards and deliver a fun, energetic environment.

Responsibilities include leading by example in customer interactions, supporting omni-channel services, and assisting with opening/closing procedures while enabling a collaborative team culture.