Brand Experience Lead - Retail Store

Bath & Body Works; Largo (FL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

On-demand wages via DailyPay

40% merchandise discount

Tuition-free education via Guild

Health, dental, vision, and life ins.

Paid time off and parental leave

Job summary

Bath & Body Works is seeking a Brand Experience Key Holder to drive sales through effective execution of store tasks and strong consumer engagement. You will lead a team on duty, coach associates, demonstrate product knowledge, and ensure adherence to company policies and visual standards.

The role emphasizes leading peak days, maintaining safety, and delivering exceptional customer experiences while promoting store initiatives and rewards enrollment.

Qualifications

• Customer-centric retail mindset and selling skills.
• Ability to coach and provide feedback to team members.
• Strong communication and collaboration with store leadership.
• Ability to adapt to a fast-paced retail environment.
• Must meet physical demands of standing, lifting, and movement.

Responsibilities

• Lead on-duty as assigned by Brand Experience Leader.
• Provide performance feedback to leadership.
• Demonstrate selling behaviors with product knowledge to drive sales.
• Maintain product knowledge, policies, and store strategies.
• Set daily shift directions and goals for the team.
• Perform opening/closing routines and handle deposits/shipment processing.
• Engage customers with personalized product recommendations.
• Drive rewards program enrollment and engagement.

Skills

Consumer-focused selling

Leadership and supervision

Communication and coaching

Customer service excellence

De-escalation and conflict resolution

Physical stamina for retail tasks

Education

High school diploma, GED, or relevant work experience

Job description

Bath & Body Works is seeking a Brand Experience Key Holder to drive sales through effective execution of store tasks and strong consumer engagement. You will lead a team on duty, coach associates, demonstrate product knowledge, and ensure adherence to company policies and visual standards.

The role emphasizes leading peak days, maintaining safety, and delivering exceptional customer experiences while promoting store initiatives and rewards enrollment.