Brand Experience Lead — Retail Key Holder

URBN Urban Outfitters, Inc.; Grand Rapids (MI); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

Health benefits

Employee discounts

Paid time off

Job summary

URBN Urban Outfitters, Inc. in Grand Rapids is seeking a Part-Time Key Holder to support store operations and deliver an engaging customer experience.

You will collaborate with management to drive sales, mentor team members, and uphold FP’s brand standards through omni-channel initiatives and polished visuals. You will lead by example, manage daily tasks, and ensure excellent service while working flexible hours, including nights, weekends, and holidays.

Qualifications

• Love for the FP brand.
• Stands out as a leader.
• Experience being a team player.
• Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.
• Eagerness to learn and grow within the organization.

Responsibilities

• Acts as a brand ambassador and reflects the company values; partners with the store leadership team on the creation of an engaging experience that appeals to the FP customer.
• Creates selling initiatives that enhance the customer experience; empowers the team to drive sales through personalized service, elevated styling, and outfitting recommendations.
• Delivers a seamless, omni-channel shopping experience through understanding and utilization of systems and applications.
• Acts as an elevated team member, exercising decision-making and multitasking capabilities while always prioritizing service over tasks.
• Drives sales and manages the daily zone, store environment, and customer experience; contributes to product knowledge and brand messaging.

Skills

Leadership

Teamwork

Flexibility

Learning mindset

Job description

URBN Urban Outfitters, Inc. in Grand Rapids is seeking a Part-Time Key Holder to support store operations and deliver an engaging customer experience.

You will collaborate with management to drive sales, mentor team members, and uphold FP’s brand standards through omni-channel initiatives and polished visuals. You will lead by example, manage daily tasks, and ensure excellent service while working flexible hours, including nights, weekends, and holidays.