Brand Experience Lead on Duty - Retail & Service

Bath & Body Works, Inc; Cedar Hill (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

40% merchandise discount

Earned wages on demand DailyPay

Job summary

Bath & Body Works, Inc. is seeking a Brand Experience Key Holder in Texas to support delivering the sales plan through effective execution of store and operational tasks. Store leaders are frontline in field leadership, acting as brand ambassadors who connect with consumers and lead teams.

You will lead daily store activities, mentor associates, and model selling behaviors rooted in Our Values and product knowledge. The role emphasizes customer connection and driving engagement.

Qualifications

• Demonstrated sales, consumer experience, and operational results in a fast-paced environment.
• Ability to provide in-the-moment coaching to associates.
• Strong communication skills and adaptability.

Responsibilities

• Lead on-duty when scheduled to address consumer experience, vendor relationships, or maintenance issues.
• Provide feedback and recommendations to leadership.
• Drive in-store consumer experiences with product knowledge and selling behaviors.
• Show knowledge of product, policies, and store strategies.
• Set daily direction for the team and manage opening/closing routines.
• Create connections with consumers, uncover needs, and make personalized recommendations.
• Drive rewards program enrollment and engagement at checkout.
• Assist with floorset execution, visual presentation, and marketing placements.

Skills

Consumer experience

Sales leadership

Communication

Coaching

De-escalation

Leadership on duty

Education

High school diploma

Job description

Bath & Body Works, Inc. is seeking a Brand Experience Key Holder in Texas to support delivering the sales plan through effective execution of store and operational tasks. Store leaders are frontline in field leadership, acting as brand ambassadors who connect with consumers and lead teams.

You will lead daily store activities, mentor associates, and model selling behaviors rooted in Our Values and product knowledge. The role emphasizes customer connection and driving engagement.