Brand Experience Lead & Key Holder - Retail

Bath & Body Works, Inc; Methuen (MA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

40% merchandise discount

DailyPay access

Tuition-free education

Job summary

Bath & Body Works, Inc. is seeking a Brand Experience Key Holder to support the sales plan through effective execution of store and operational tasks.

You will be a front-line leader, delivering exceptional consumer experiences and guiding associates on selling behaviors rooted in our values and product knowledge. You will help set daily goals, perform opening/closing duties, and drive engagement with the rewards program while ensuring cleanliness, safety, and strong visual presentation.

Qualifications

• Demonstrated sales and consumer experience in a fast-paced retail environment.
• Ability to coach associates and provide feedback.
• Strong communication and collaborative skills.

Responsibilities

• Act as Brand Experience Leader on duty to support sales goals and store operations.
• Provide performance feedback to leadership and coach team members.
• Deliver exceptional in-store experiences with product knowledge and customer needs.
• Lead with company values, set daily directions for the team, and manage opening/closing routines.
• Drive rewards enrollment and maintain visual merchandising standards.
• Maintain safety, cleanliness, and adherence to policies.

Skills

Sales experience

Leadership on duty

Customer service

Communication

Education

High school diploma

Job description

Bath & Body Works, Inc. is seeking a Brand Experience Key Holder to support the sales plan through effective execution of store and operational tasks.

You will be a front-line leader, delivering exceptional consumer experiences and guiding associates on selling behaviors rooted in our values and product knowledge. You will help set daily goals, perform opening/closing duties, and drive engagement with the rewards program while ensuring cleanliness, safety, and strong visual presentation.