Brand Experience Lead & Key Holder

Bath & Body Works, Inc; Woodbury (MN); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

DailyPay

40% merchandise discount

Tuition assistance

Health insurance (full-time)

Paid time off

Parental leave

Job summary

Bath & Body Works, Inc. is seeking a Brand Experience Key Holder to drive sales through strong leadership and daily store execution.

You will lead by example on the sales floor, delivering exceptional customer experiences, coaching associates, and ensuring compliance with company policies and visual standards. The role requires building connections with customers, promoting rewards enrollment, and supporting merchandising and marketing efforts.

Qualifications

• Thrives in a consumer-first retail environment.
• Ability to foster a consumer-focused selling culture.
• Demonstrated sales and customer experience in a fast-paced setting.
• Effective communication and adaptability.

Responsibilities

• Lead as the on-duty leader when scheduled to ensure a safe, engaging consumer experience.
• Provide performance feedback to leadership and guide associates.
• Demonstrate selling behaviors and product knowledge to drive sales.
• Maintain knowledge of products, policies, and store strategies.
• Set daily direction for shifts and manage opening/closing routines.
• Engage customers with needs-based recommendations and product demos.
• Drive enrollment and engagement in rewards programs.
• Support floorset, visual presentation, and marketing placement.

Skills

Customer service

Sales leadership

Communication

Coaching

Physical stamina

Education

High school diploma

Tools

POS systems

Job description

Bath & Body Works, Inc. is seeking a Brand Experience Key Holder to drive sales through strong leadership and daily store execution.

You will lead by example on the sales floor, delivering exceptional customer experiences, coaching associates, and ensuring compliance with company policies and visual standards. The role requires building connections with customers, promoting rewards enrollment, and supporting merchandising and marketing efforts.