Brand Experience Lead, Customer & Store Ops

Urban Outfitters; Santa Cruz (CA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical benefits

Employee discounts

Retirement savings

Job summary

Urban Outfitters in Santa Cruz seeks a Key Holder to join the store leadership team. You will supervise daily operations, motivate staff, and maintain visual standards while delivering authentic customer experiences that drive sales.

In this role, you will support omni-channel service, assist with opening/closing tasks, and share product knowledge to elevate the brand. Flexible evenings, weekends, and holiday hours are required.

Qualifications

• Leadership experience and ability to lead by example.
• Strong teamwork and collaboration skills.
• Passion for the Urban Outfitters brand and customer service orientation.

Responsibilities

• Supervise daily store operations in partnership with store management.
• Deliver exceptional customer service and drive sales through genuine connections.
• Ensure omni-channel shopping experiences using POS, MPOS, and curbside pickup tools.
• Contribute to opening/closing procedures and visual standards to support profitability.

Skills

Leadership experience

Team player

Brand passion

Flexible hours

Eagerness to learn

Job description

Urban Outfitters in Santa Cruz seeks a Key Holder to join the store leadership team. You will supervise daily operations, motivate staff, and maintain visual standards while delivering authentic customer experiences that drive sales.

In this role, you will support omni-channel service, assist with opening/closing tasks, and share product knowledge to elevate the brand. Flexible evenings, weekends, and holiday hours are required.