Brand Experience Leader - Retail Store Ops

Urban Outfitters; San Luis Obispo (CA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

Paid time off

Employee discounts

Job summary

Urban Outfitters in San Luis Obispo is seeking an Assistant Manager to support service excellence, visual presentation, and daily store operations. The role emphasizes ownership mindset, collaboration with partners, and ongoing development for the team.

Key responsibilities include driving brand experience, leading the team, managing store operations, and maintaining strong communication across departments to ensure a seamless shopping experience for customers.

Qualifications

• Passion for UObrand.
• 2+ years store leadership experience.
• Strong merchant skills and a history of delivering financial results.
• Proven record of developing great talent.
• Ability to work flexible hours to meet the needs of the store, including nights, weekends, and holidays.
• Eagerness to learn and grow within the organization.

Responsibilities

• Brand Experience: Drives a service culture with engaging, efficient experiences and uses customer feedback to improve interactions.
• Leadership + Team Management: Leads floor service, onboarding, feedback, and development to build a diverse, engaged team.
• Visual + Business Operations: Assists with opening/closing duties, shipment processing, restocking, and omni-channel order accuracy.
• Communication + Relationships: Shares product knowledge, follows up on updates, and supports personal growth through ongoing feedback.

Skills

Store leadership

Merchant skills

Talent development

Flexible hours

Financial results

Job description

Urban Outfitters in San Luis Obispo is seeking an Assistant Manager to support service excellence, visual presentation, and daily store operations. The role emphasizes ownership mindset, collaboration with partners, and ongoing development for the team.

Key responsibilities include driving brand experience, leading the team, managing store operations, and maintaining strong communication across departments to ensure a seamless shopping experience for customers.