Store Experience Lead — Growth & Service

Urban-Outfitters-7e13a49d; San Luis Obispo (CA); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, vision

Employee discounts

PTO

Retirement savings

Job summary

Urban Outfitters is seeking an Assistant Manager to support service experiences, visual processes, and store operations in San Luis Obispo, CA. You will think like an owner, partnering with key teams to foster growth and a high-energy store environment.

You''ll lead service on the floor, onboard new hires, assist in recruiting and retention, and ensure omni-channel orders are fulfilled while maintaining brand standards. This role demands flexible hours, including nights and weekends.

Qualifications

• 2+ years store leadership experience.
• Strong merchant skills with a track record of financial results.
• Proven ability to develop talent within a team.
• Flexible availability including nights, weekends, and holidays.
• Eagerness to learn and grow within the organization.
• Passion for UObrand.

Responsibilities

• Drive customer service culture with engaging, efficient interactions.
• Lead floor service and communicate to prioritize the customer experience.
• Provide onboarding and ongoing feedback to develop employees.
• Support recruiting, hiring, and retention of a diverse team.
• Collaborate on shipment processing, restocking, and product placement to meet store standards.

Skills

2+ years store leadership experience

Merchant skills

Talent development

Flexible hours

Eagerness to learn/grow

Passion for UObrand

Job description

Urban Outfitters is seeking an Assistant Manager to support service experiences, visual processes, and store operations in San Luis Obispo, CA. You will think like an owner, partnering with key teams to foster growth and a high-energy store environment.

You''ll lead service on the floor, onboard new hires, assist in recruiting and retention, and ensure omni-channel orders are fulfilled while maintaining brand standards. This role demands flexible hours, including nights and weekends.