Product Guide III — Part-Time Customer Experience Lead

Rivian-3; Dallas (TX); On-site; USD 31,000 - 35,000; Part time

Job summary

Rivian is hiring a Part-time Product Guide III in Dallas, TX. You will be the face of the brand, delivering engaging experiences and cultivating strong community relationships through vehicle delivery and first-contact interactions.

Responsibilities include greeting customers, driving key metrics, and delivering on brand initiatives while maintaining expert knowledge of Rivian products and tools. The role requires flexible scheduling and a passion for premium guest experiences.

Qualifications

• 2+ years of experience in customer service, automotive, or hospitality preferred.
• Must be 18+; 21+ to operate Rivian vehicles.
• High School Diploma or GED required.
• Flexible schedule including nights, weekends or holidays; travel may be required.
• POS and CRM software experience preferred.
• Working knowledge of Google Workspace; quick learning of new tools.
• Valid driver’s license; clean driving record per policy; MVR monitoring.
• Sales/notary license and/or food handling certification within 90 days if applicable.

Responsibilities

• Welcome and engage customers; provide a positive, inclusive experience.
• Achieve KPIs: leads captured, lead capture rate, lead-to-drive rate, orders influenced, and NPS results.
• Engage customers to tailor experiences including demos and deliveries.
• Support brand initiatives: demand gen, lead gen, product deep-dives, gear demos, events.
• Maintain brand/product knowledge through training.
• Leverage POS and CRM to generate leads and enhance experience.
• Perform BOH duties, event support, space upkeep, and displays as needed.
• Maintain premium retail and vehicle presentation standards.
• Take on additional projects as assigned by leadership.

Skills

Customer service

Communication

Sales orientation

Teamwork

Education

High School Diploma or GED

Tools

POS

CRM

Google Workspace

Job description

Rivian is hiring a Part-time Product Guide III in Dallas, TX. You will be the face of the brand, delivering engaging experiences and cultivating strong community relationships through vehicle delivery and first-contact interactions.

Responsibilities include greeting customers, driving key metrics, and delivering on brand initiatives while maintaining expert knowledge of Rivian products and tools. The role requires flexible scheduling and a passion for premium guest experiences.