Brand Experience Key Holder — Retail Leadership (Peak Shifts)

Bath & Body Works, Inc; Los Angeles (CA); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

40% merchandise discount

Free product

DailyPay access to earned wages

Job summary

Bath & Body Works, Inc. is seeking a Brand Experience Key Holder in Los Angeles to support delivering the store’s sales plan through effective execution of store and operational tasks.

You will be the on-duty leader, driving exceptional in-store experiences, guiding staff, and ensuring adherence to company policies and strategies. You will lead with product knowledge, coaching, and a consumer-first approach, while managing opening/closing routines, floor sets, and customer engagements to

Qualifications

• Thrives in a consumer-first retail environment.
• Ability to foster a consumer-focused selling culture.
• Demonstrated sales, consumer experience, and operational results in a fast-paced environment.

Responsibilities

• Lead as Brand Experience Leader on duty to address consumer experience, vendor relations, or maintenance issues.
• Provide feedback and recommendations to leadership for performance improvement.
• Lead in-store experiences with selling behaviors rooted in Our Values and product knowledge.

Skills

Consumer-first mindset

Strong selling skills

Customer service experience

Operational results focus

Clear communication

Coaching & de-escalation

Availability for peak days

Education

High school diploma or GED

Relevant work experience

Job description

Bath & Body Works, Inc. is seeking a Brand Experience Key Holder in Los Angeles to support delivering the store’s sales plan through effective execution of store and operational tasks.

You will be the on-duty leader, driving exceptional in-store experiences, guiding staff, and ensuring adherence to company policies and strategies. You will lead with product knowledge, coaching, and a consumer-first approach, while managing opening/closing routines, floor sets, and customer engagements to