Brand Experience Lead: In-Store Guest Experience

Bath & Body Works, Inc; Manhattan (KS); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

40% merchandise discount

Free product

DailyPay

Tuition-free education with Guild

BBW Scholarship Fund

Paid time off

Parental leave

Job summary

Qualifications

• High school diploma or GED; relevant work experience accepted.
• Strong communication and coaching skills.
• Ability to lead on duty and manage store tasks.

Responsibilities

• Lead as on-duty store leader; address consumer experience, vendor relationships, and maintenance issues.
• Provide performance feedback to leadership and teams.
• Drive exceptional in-store experiences through selling behaviors and product knowledge.
• Demonstrate product knowledge and uphold store policies and strategies.
• Set daily goals and direct staff at start of shifts.
• Perform opening/closing routines, deposits, shipments, and translate directives.
• Create genuine connections with customers through needs discovery, demos, and recommendations.
• Encourage rewards program enrollment at checkout and on the sales floor.
• Assist with floorset execution, visual presentation, and marketing placement.
• Maintain safety, cleanliness, and adherence to policies; work peak hours.

Skills

Consumer focus

Leadership

Coaching

Communication

Education

High school graduate

Job description