Brand Experience Ambassador IV

Rivian Automotive; Pompano Beach (FL); On-site; USD 60,614,000 - 74,390,000; Full time

Job summary

Rivian is seeking a Product Guide IV to be the face of the brand and lead memorable customer interactions. You will deliver intuitive experiences that inspire loyalty from initial engagement to vehicle delivery.

The role emphasizes a hands-on approach to elevating the customer journey, with opportunities to participate in events, demos, and brand initiatives while maintaining premium store standards.

Qualifications

• 4+ years in customer service, automotive, field marketing or hospitality preferred.
• Must be at least 21 years old and have a high school diploma.
• Ability to work nights, weekends, or holidays; travel may be required.

Responsibilities

• Welcome and educate customers, ensuring a positive experience.
• Engage with customers to tailor experiences, including demonstrations and vehicle deliveries.
• Demonstrate brand and product expertise and stay up to date with training.

Skills

Customer service

Sales-oriented

Communication

Flexible schedule

Education

High School Diploma

Tools

POS system

CRM software

Google Workspace

Job description

Rivian is seeking a Product Guide IV to be the face of the brand and lead memorable customer interactions. You will deliver intuitive experiences that inspire loyalty from initial engagement to vehicle delivery.

The role emphasizes a hands-on approach to elevating the customer journey, with opportunities to participate in events, demos, and brand initiatives while maintaining premium store standards.