Product Guide IV: Customer Experience Leader

Rivian; Saint Louis Park (MN); On-site; USD 44,000 - 55,000; Full time

Job summary

Rivian is seeking a Product Guide IV in Minnesota. You’ll be the face of the brand, delivering engaging experiences and driving customer delight from initial contact to vehicle delivery.

Responsibilities include welcoming customers, demonstrations, and coordinating events while maintaining brand standards. Requires 4+ years in customer-facing roles and flexibility for scheduling, with travel as needed.

Qualifications

• 4+ years’ experience in customer service, automotive, clean energy solutions, field marketing, sales, education, or hospitality environment preferred
• At least 21 years of age
• High School Diploma, GED, or other recognized high school equivalency credential required
• Ability to work a flexible schedule to support customers on nights, weekends and/or holidays; ability and willingness to travel based on business needs
• Experience using POS and CRM software preferred
• Must have a valid driver’s license and clean driving record
• Must have or be eligible to obtain a sales license, notary license, and/or food handling certification within 90 days if applicable
• Working knowledge of Google Workspace with the ability to learn new tools quickly

Responsibilities

• Welcome, engage, and educate customers, providing a positive and inclusive experience for everyone who visits; ensuring their needs are met, and their expectations are exceeded
• Engage with Rivian customers and identify the unique needs to create an individualized experience including demonstration drives and customer deliveries
• Demonstrate a commitment to achieving commercial business objectives and supporting brand initiatives
• Possess a high level of brand and product expertise, staying up to date on all required training and courses
• Maintain a strong knowledge of all tools, including POS and CRM and actively leverage these platforms to generate leads and enhance customer experience
• Perform day to day operational duties, including event production and support, BOH upkeep, food & beverage support, general space upkeep, cleaning duties, and building/maintaining visual displays
• Relentlessly uphold retail, hospitality, and vehicle presentation standards
• Take on additional projects and assignments as required by leadership

Skills

Customer service

POS usage

CRM usage

Google Workspace

Education

High School Diploma or GED

Tools

POS

CRM

Google Workspace

Job description

Rivian is seeking a Product Guide IV in Minnesota. You’ll be the face of the brand, delivering engaging experiences and driving customer delight from initial contact to vehicle delivery.

Responsibilities include welcoming customers, demonstrations, and coordinating events while maintaining brand standards. Requires 4+ years in customer-facing roles and flexibility for scheduling, with travel as needed.