Brand Experience Guide III

Rivian; Glendale Estates (AL); On-site; USD 32,000 - 36,000; Part time

Benefits offered by this job

Paid vacation

Paid sick leave

Insurance benefits

401(k) Plan

Employee Stock Purchase Program

Job summary

Rivian is seeking a Product Guide III in Glendale, CA. You will be the face of the brand, delivering memorable customer experiences, leading interactions from engagement to vehicle delivery, and partnering with the community to elevate the Rivian experience.

The role requires a passion for customer delight, strong product knowledge, and the ability to work a 3-4 day per week schedule with weekend availability. On-site at Rivian locations with a focus on premium customer service.

Qualifications

• 2+ years’ experience in customer service, automotive, clean energy solutions, field marketing, sales, education, or hospitality environment preferred.
• At least 18 years of age; must be 21+ to operate Rivian vehicles.
• High School Diploma, GED, or equivalent credential required.
• Flexible schedule including nights, weekends and holidays; travel may be required.
• Experience using POS and CRM software preferred.
• Working knowledge of Google Workspace with ability to learn new tools quickly.
• Valid driver’s license; no major driving violations in last 3 years; MVR monitoring.
• Sales license/notary license/food handling certification within 90 days if applicable.

Responsibilities

• Welcome, engage, and educate customers, providing a positive, inclusive experience.
• Achieve KPIs: leads captured, lead capture rate, lead-to-drive rate, sales orders influenced, and NPS/survey results.
• Engage with Rivian customers to create individualized experiences including demo drives and deliveries.
• Support brand initiatives: demand and lead generation, product deep-dives, gear demos, trip planning, food and beverage offerings, and events.
• Maintain up-to-date brand and product knowledge through training.
• Use POS and CRM tools to generate leads and enhance customer experience.
• Handle day-to-day operations: event production, BOH upkeep, food/beverage support, space upkeep, and visual displays.
• Uphold retail, hospitality, and vehicle presentation standards.

Skills

Customer service

Automotive

Sales

Hospitality

Field marketing

Education

Communication

Education

High School Diploma/GED

Tools

POS

CRM

Google Workspace

Job description

Rivian is seeking a Product Guide III in Glendale, CA. You will be the face of the brand, delivering memorable customer experiences, leading interactions from engagement to vehicle delivery, and partnering with the community to elevate the Rivian experience.

The role requires a passion for customer delight, strong product knowledge, and the ability to work a 3-4 day per week schedule with weekend availability. On-site at Rivian locations with a focus on premium customer service.