Product Guide III: Customer Experience Leader

Rivian; Washington (District of Columbia); On-site; USD 67,052,000 - 74,530,000; Full time

Job summary

Rivian is seeking a Product Guide III to be the face of the brand, delivering engaging experiences that inspire loyalty and trust. You will lead intuitive interactions, from initial engagement to vehicle delivery, and consistently elevate the customer experience.

This role requires strong product knowledge, proficiency with POS and CRM tools, and a passion for premium retail standards. You will contribute to events, demonstrations, and community interactions while maintaining brand standards.

Qualifications

• 2+ years in customer service, automotive, field marketing, sales, education, or hospitality preferred.
• Must be 18+; 21+ to operate Rivian vehicles.
• High School Diploma or equivalent required.
• Flexible schedule including nights, weekends or holidays; travel may be required.

Responsibilities

• Welcome customers and provide a positive, inclusive experience; exceed expectations.
• Achieve KPIs: leads captured, lead capture rate, lead-to-drive rate, orders influenced, NPS results.
• Engage with customers to tailor experiences, including demonstrations and deliveries.

Skills

Customer Service

Automotive

Sales

CRM

Education

High School Diploma

Tools

POS

CRM

Google Workspace

Job description

Rivian is seeking a Product Guide III to be the face of the brand, delivering engaging experiences that inspire loyalty and trust. You will lead intuitive interactions, from initial engagement to vehicle delivery, and consistently elevate the customer experience.

This role requires strong product knowledge, proficiency with POS and CRM tools, and a passion for premium retail standards. You will contribute to events, demonstrations, and community interactions while maintaining brand standards.