Product Guide III - Customer Experience Lead

Rivian; Denver (CO); On-site; USD 47,000 - 52,000; Full time

Benefits offered by this job

Paid vacation

Paid sick leave

Insurance benefits

401(k) Plan

Employee Stock Purchase Program

Job summary

Rivian is seeking a Product Guide III in Colorado to act as the face of the brand, delivering intuitive, engaging interactions that build loyalty and trust with our community. You will lead experiences from initial engagement through vehicle delivery, continually elevating the customer experience.

The role emphasizes brand and product knowledge, use of POS and CRM tools, and a commitment to over-delivering in a fast-paced retail environment. Travel and flexible hours may be required.

Qualifications

• 2+ years in customer service, automotive, field marketing, sales, education or hospitality preferred.
• Must be 18+ and 21+ to operate Rivian vehicles where required.
• High School Diploma or equivalent required.

Responsibilities

• Welcome, engage, and educate customers with a positive experience.
• Achieve KPIs: leads captured, lead capture rate, lead-to-drive rate, sales orders influenced, and NPS results.
• Provide demos, test drives, and vehicle delivery support to create individualized experiences.

Skills

Customer service

POS and CRM

Google Workspace

Sales mindset

Travel flexibility

Education

High School Diploma or equivalent

Tools

POS

CRM software

Job description

Rivian is seeking a Product Guide III in Colorado to act as the face of the brand, delivering intuitive, engaging interactions that build loyalty and trust with our community. You will lead experiences from initial engagement through vehicle delivery, continually elevating the customer experience.

The role emphasizes brand and product knowledge, use of POS and CRM tools, and a commitment to over-delivering in a fast-paced retail environment. Travel and flexible hours may be required.