Brand Concierge — Luxury Retail Sales Support

Coach; Livermore (CA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Paid paternity/maternity leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

Coach is a global fashion house founded in New York with a history dating back to 1941. The Sales Support Associate role contributes to store success through welcoming customers, processing transactions, and maintaining an organized sales floor.

As a brand ambassador, you will assist customers with personalized service, manage stock and shipments, and uphold visual merchandising standards while collaborating with the team to achieve sales goals.

Qualifications

• 1+ year of retail experience, preferably luxury retail or high-end service.
• Knowledge of fashion trends and competitive landscape.
• Familiarity with cash register systems and basic computer skills.
• Ability to read price and product release sheets.
• Strong attention to detail and organization.
• Ability to multitask in a fast-paced environment.
• Excellent communication and customer service skills.
• Proficient English language skills.

Responsibilities

• Welcome clients warmly and provide personalized assistance.
• Act as a brand ambassador and support social media engagement.
• Operate POS accurately and maintain cash wrap organization.
• Suggest add-ons, promote gift cards, and capture customer data where allowed.
• Receive, process, and organize shipments and transfers; report discrepancies.
• Maintain stockroom cleanliness and stock levels; replenish sales floor.
• Support sales floor activities and assist teammates and management.

Skills

Retail experience

Customer service

Cash handling

POS systems

English proficiency

Tools

iPad

Mobile POS

Walkie talkie

Cash register

Job description

Coach is a global fashion house founded in New York with a history dating back to 1941. The Sales Support Associate role contributes to store success through welcoming customers, processing transactions, and maintaining an organized sales floor.

As a brand ambassador, you will assist customers with personalized service, manage stock and shipments, and uphold visual merchandising standards while collaborating with the team to achieve sales goals.