Brand Concierge: Luxury Retail Sales Support II

Tapestry (Coach/Kate Spade); Tigard (OR); On-site; USD 32,000 - 44,000; Full time

Job summary

Coach is a global fashion house known for authentic luxury and timeless pieces. The Sales Support Associate role focuses on delivering exceptional customer experiences, maintaining a pristine sales floor, and ensuring smooth flow of product from receipt to point of sale.

Candidates should have retail experience, knowledge of fashion trends, and strong English communication. Flexibility for a dynamic retail schedule is required to meet busy periods and weekend demand.

Qualifications

• 1+ year of retail experience, preferably luxury retail.
• Knowledge of current fashion trends and market competition.
• Familiarity with cash register systems and basic computer use (iPad/laptop, Internet).
• Strong attention to detail and organizational skills.
• Excellent communication and customer service abilities.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and tailor assistance.
• Serve as a brand ambassador and support social media engagement.
• Operate POS accurately and maintain cash wrap organization.
• Suggest add-on products and capture customer information where permitted.
• Receive, process, and organize shipments; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels and replenish the sales floor; execute visual merchandising updates.
• Support sales floor activities and respond to customer requests promptly.

Skills

Retail experience

Fashion trend knowledge

POS systems

Basic computer skills

Communication

Multitasking

English proficiency

Tools

POS systems

Job description

Coach is a global fashion house known for authentic luxury and timeless pieces. The Sales Support Associate role focuses on delivering exceptional customer experiences, maintaining a pristine sales floor, and ensuring smooth flow of product from receipt to point of sale.

Candidates should have retail experience, knowledge of fashion trends, and strong English communication. Flexibility for a dynamic retail schedule is required to meet busy periods and weekend demand.