Lux Fashion Sales Support — In-Store Concierge

Coach; Short Hills (NJ); On-site; USD 2,066,000 - 2,996,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 K

Paid paternity and maternity leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

Coach is seeking a Sales Support Associate in a luxury retail environment. You will welcome clients, provide personalized assistance, and act as a brand ambassador while supporting the sales floor and stockrooms.

You will operate POS systems, manage cash wrap, and help with shipments and merchandising to ensure a polished store presentation. The role requires strong English, excellent communication, and the ability to multitask during peak times, including nights and weekends.

Qualifications

• 1+ year of retail experience, preferably luxury retail.
• Strong English language proficiency.
• Knowledge of cash register systems and POS.
• Excellent communication and customer service skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Operate POS accurately and maintain cash wrap organization.
• Receive, process, and organize shipments and transfers; report discrepancies.
• Maintain stock levels and visual merchandising updates.
• Support sales floor activities and customer requests.

Skills

Retail experience

Customer service

Cash handling

English proficiency

Multi-tasking

Tools

Cash register system

iPad/Mobile POS

Job description

Coach is seeking a Sales Support Associate in a luxury retail environment. You will welcome clients, provide personalized assistance, and act as a brand ambassador while supporting the sales floor and stockrooms.

You will operate POS systems, manage cash wrap, and help with shipments and merchandising to ensure a polished store presentation. The role requires strong English, excellent communication, and the ability to multitask during peak times, including nights and weekends.