Brand Associate – Fashion Retail & Customer Experience

Old Navy; Philadelphia (Philadelphia County); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Merchandise discount

Paid time off

Volunteer hours

401(k) matching

Stock purchase plan

Insurance benefits

Job summary

Old Navy is seeking a Brand Associate to bring our brand to life for customers on the selling floor. You will educate shoppers about products, build loyalty, and collaborate with leadership to deliver a best-in-class experience using an omni-channel approach.

You are a strong communicator, comfortable with busy periods, and ready to work a flexible schedule including evenings and weekends. This role supports store operations and helps customers feel welcome and confident in their choices.

Qualifications

• Strong customer-service orientation and communication.
• Ability to engage with customers and educate on products.
• Flexible schedule including evenings, weekends and holidays.

Responsibilities

• Engage with customers to deliver a best-in-class experience.
• Explain store promotions and loyalty programs to customers.
• Drive sales through suggestive selling and omni-channel tools.
• Support sales floor, fitting room, and cash wrap as needed.
• Maintain a neat, clean, and organized work area.
• Handle customer interactions professionally and resolve issues.
• Execute store operations efficiently and accurately.
• Collaborate with leadership to meet store goals.

Skills

Customer service

Communication skills

Team player

Retail knowledge

Problem solving

Tools

POS system

Job description

Old Navy is seeking a Brand Associate to bring our brand to life for customers on the selling floor. You will educate shoppers about products, build loyalty, and collaborate with leadership to deliver a best-in-class experience using an omni-channel approach.

You are a strong communicator, comfortable with busy periods, and ready to work a flexible schedule including evenings and weekends. This role supports store operations and helps customers feel welcome and confident in their choices.