Brand Associate: Fashion Retail & Customer Experience

Old Navy; Cranberry Township (Butler County); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Merchandise discount

Paid time off

Volunteer hours

401(k) match

Employee stock purchase plan

Health insurance

Job summary

Old Navy is hiring a Brand Associate to bring the brand to life for customers in a fast-paced retail setting. You’ll educate customers about products, deliver friendly service and help shoppers build outfits using an omni-channel approach.

You will collaborate with leadership to deliver a best-in-class experience, promote loyalty programs, and support operations on the sales floor, fitting room, and registers, ensuring a neat and welcoming store environment.

Qualifications

• Be at least 16 years of age.
• Be legally authorized to work in the United States.
• Not require current or future employment visa sponsorship to work in the United States.
• Be willing to learn and use technology tools, including mobile devices, apps, and registers, used in day-to-day operations.
• Be available to work a flexible schedule based on business needs, including evenings, weekends, and holidays, with or without reasonable accommodation.
• Be able to perform the essential functions of the role, including standing, walking, moving throughout the store, and lifting up to 30 pounds, with or without reasonable accommodation.

Responsibilities

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote loyalty by educating customers about our loyalty programs.
• Seek out and engage with customers to drive sales and service using suggestive selling.
• Enhance customer experience using all omnichannel offerings.
• Be accountable to personal goals which contribute to overall store goals and results.
• Support sales floor, fitting room, cash wrap, back of house, as required.
• Maintain a neat, clean and organized work center.
• Handle all customer interactions and potential issues courteously and professionally.
• Execute operational processes effectively and efficiently.

Skills

Good communicator

Customer service

Retail knowledge

Job description

Old Navy is hiring a Brand Associate to bring the brand to life for customers in a fast-paced retail setting. You’ll educate customers about products, deliver friendly service and help shoppers build outfits using an omni-channel approach.

You will collaborate with leadership to deliver a best-in-class experience, promote loyalty programs, and support operations on the sales floor, fitting room, and registers, ensuring a neat and welcoming store environment.