Brand Associate: Fashion Retail & Customer Experience

Old Navy; Rio Grande (NJ); On-site; USD 45,913,000 - 47,279,000; Full time

Benefits offered by this job

Merchandise discount

Paid time off

Volunteer hours

401(k) with company matching

Employee stock purchase plan

Medical, dental, vision

Job summary

Old Navy is seeking a Brand Associate to bring our brand to life for customers, delivering friendly service and product knowledge across in-store and digital channels. You will educate customers, engage with leadership, and help create a best-in-class experience.

Join a fast-paced, inclusive team focused on loyalty, sales and seamless omni-channel service. Must be eligible to work in the United States and comfortable with a flexible schedule, including evenings and weekends.

Qualifications

• Strong customer service mindset with ability to educate customers about loyalty programs.
• Comfortable using technology tools, including mobile devices and registers.

Responsibilities

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote loyalty by educating customers about our loyalty programs.
• Seek out and engage with customers to drive sales and service using suggestive selling.
• Enhance customer experience using all omnichannel offerings.
• Be accountable to personal goals which contribute to overall store goals and results.
• Support sales floor, fitting room, cash wrap, back of house, as required.
• Maintain a neat, clean and organized work center.
• Handle all customer interactions and potential issues courteously and professionally.
• Execute operational processes effectively and efficiently.

Skills

Customer service

Communication

Retail experience

Team collaboration

Problem solving

Flexibility

Tools

POS systems

Mobile devices

Retail apps

Job description

Old Navy is seeking a Brand Associate to bring our brand to life for customers, delivering friendly service and product knowledge across in-store and digital channels. You will educate customers, engage with leadership, and help create a best-in-class experience.

Join a fast-paced, inclusive team focused on loyalty, sales and seamless omni-channel service. Must be eligible to work in the United States and comfortable with a flexible schedule, including evenings and weekends.