Brand Associate: Fashion Retail & Customer Experience

Old Navy; Mansfield (OH); On-site; USD 14,000 - 19,000; Part time

Benefits offered by this job

Employee merchandise discount

Paid time off

401(k) with company match

Stock purchase plan

Medical, dental, vision

Job summary

Old Navy is seeking a Brand Associate to bring the brand to life for customers. You will educate, inform and wardrobe customers while delivering a best-in-class experience through collaboration with leadership and using an omni-channel approach.

You will engage customers, promote loyalty programs, and help drive sales on a fast-paced sales floor. The role emphasizes excellent communication, teamwork, and a customer-first mindset.

Qualifications

• Be at least 16 years old.
• Legally authorized to work in the United States.
• Flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Engage with customers to deliver exceptional service and drive sales.
• Educate customers about loyalty programs and promotions.
• Support omnichannel customer experience across channels.
• Maintain a clean, organized, and welcoming store environment.
• Assist with fitting rooms, cash wrap, and back-of-house tasks as needed.
• Handle customer interactions and issues courteously and professionally.

Skills

Customer service

Communication

Retail enthusiasm

Problem solving

Team collaboration

Tools

Mobile devices

POS registers

Job description

Old Navy is seeking a Brand Associate to bring the brand to life for customers. You will educate, inform and wardrobe customers while delivering a best-in-class experience through collaboration with leadership and using an omni-channel approach.

You will engage customers, promote loyalty programs, and help drive sales on a fast-paced sales floor. The role emphasizes excellent communication, teamwork, and a customer-first mindset.