Brand Associate - Fashion Retail & Customer Experience

Old Navy; Austin (TX); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Merchandise discount

Paid time off

Volunteer hours

401(k) matching

Stock purchase plan

Health insurance

Job summary

Old Navy is seeking a Brand Associate to bring our brand to life for customers, delivering excellent service and educating shoppers on products to build wardrobe confidence. You will work with leadership to provide a best-in-class experience using omnichannel tools and be part of a fast-paced, inclusive team.

As a Brand Associate, you’ll engage customers, promote loyalty programs, support store operations, and help maintain a neat environment while meeting personal and store goals.

Qualifications

• Good communication and collaboration with customers and team to meet goals.
• Customer-focused service on and off the sales floor to deliver exceptional experiences.
• Passion for retail and thriving in a fast-paced environment.
• Problem solving with focus on continuous improvement and willingness to receive feedback.

Responsibilities

• Consistently treat customers and employees with respect and contribute to a positive work environment.
• Promote loyalty by educating customers about loyalty programs.
• Engage with customers to drive sales using suggestive selling.
• Utilize omnichannel offerings to enhance the customer experience.
• Support sales floor, fitting room, cash wrap, and back of house as required.
• Maintain a neat, clean, and organized work center.
• Handle customer interactions and returns courteously and professionally.
• Execute operational processes efficiently.

Skills

Good communicator

Customer service focus

Retail passion

Problem solver

Flexible schedule

Retail technology

Lifting up to 30 lbs

Tools

Retail systems

Job description

Old Navy is seeking a Brand Associate to bring our brand to life for customers, delivering excellent service and educating shoppers on products to build wardrobe confidence. You will work with leadership to provide a best-in-class experience using omnichannel tools and be part of a fast-paced, inclusive team.

As a Brand Associate, you’ll engage customers, promote loyalty programs, support store operations, and help maintain a neat environment while meeting personal and store goals.