Brand Associate — Fashion Retail & Customer Experience

Gap Inc.; Charlotte (NC); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Merchandise discount 50%

Paid Time Off

401(k) with company matching

Employee stock purchase plan

Medical, dental, vision and life ins.

Job summary

Old Navy is seeking a Brand Associate to bring the brand to life for customers, delivering excellent service and education on products. You’ll collaborate with leadership to provide a best-in-class customer experience using an omni-channel approach.

You will engage customers to drive sales, promote loyalty, and maintain a polished store environment while supporting all store operations as needed.

Qualifications

• Strong communication with customers and team to meet goals.
• Customer-focused service provider delivering exceptional in-store experiences.
• Passionate about retail and thriving in a fast-paced environment.
• Problem solver, open to feedback and continuous improvement.
• Flexible schedule including holidays, evenings, weekends.

Responsibilities

• Consistently treat customers and colleagues with respect and contribute to a positive work environment.
• Promote loyalty by educating customers about loyalty programs.
• Engage with customers to drive sales and service using suggestive selling.
• Enhance customer experience using omnichannel offerings.
• Be accountable to personal goals contributing to store results.
• Support sales floor, fitting room, cash wrap, back of house as required.
• Maintain a neat, clean and organized work center.
• Handle customer interactions and returns courteously and professionally.
• Execute operational processes efficiently.

Skills

Good communicator

Customer-focused

Retail experience

Tools

Retail technology

Job description

Old Navy is seeking a Brand Associate to bring the brand to life for customers, delivering excellent service and education on products. You’ll collaborate with leadership to provide a best-in-class customer experience using an omni-channel approach.

You will engage customers to drive sales, promote loyalty, and maintain a polished store environment while supporting all store operations as needed.