Brand Associate: Fashion Retail & Customer Experience

Old Navy; Gastonia (NC); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

50% discount

401(k) with company matching

Volunteer hours

Employee stock purchase plan

Medical, dental, vision, and life_ins

PTO

Job summary

Old Navy in Gastonia, NC seeks a Brand Associate to bring the brand to life for customers. You’ll deliver outstanding service, educate shoppers about loyalty programs, and help drive sales using an omni-channel approach.

Collaborate with leadership to create a best-in-class experience, support store operations, and maintain a neat, welcoming floor. Must enjoy a fast-paced retail environment and be ready to work a flexible schedule, including holidays and weekends.

Qualifications

• Excellent customer service and communication skills.
• Ability to work in a fast-paced retail environment.
• Willingness to work a flexible schedule including holidays and weekends.
• Ability to lift up to 30 lbs.
• Experience with retail technology.

Responsibilities

• Treat customers and employees with respect and contribute to a positive work environment.
• Educate customers about loyalty programs.
• Drive sales and service using suggestive selling.
• Enhance customer experience using omnichannel offerings.
• Support store operations on the sales floor, fitting room, cash wrap and back of house.
• Maintain a neat, clean and organized work center.
• Handle customer interactions and returns courteously and professionally.
• Execute operational processes effectively and efficiently.

Skills

Good communicator

Customer-focused

Retail passion

Problem solving

Flexible schedule

Retail technology

Lift 30 lbs

Tools

POS system

Job description

Old Navy in Gastonia, NC seeks a Brand Associate to bring the brand to life for customers. You’ll deliver outstanding service, educate shoppers about loyalty programs, and help drive sales using an omni-channel approach.

Collaborate with leadership to create a best-in-class experience, support store operations, and maintain a neat, welcoming floor. Must enjoy a fast-paced retail environment and be ready to work a flexible schedule, including holidays and weekends.